5. MAINTENANCE AND SUPPORT 
 

5.1 Company Support 
For the maintenance and support fee set forth in Section 5.3, Company will provide Distributor with 
the maintenance services described in Schedule F attached hereto ("Company Support"). Company 
reserves the right to designate any modified or updated versions of the Product as new Products, 
which are not required to be provided under Company Support. Such new Products will only be 
provided to Distributor for distribution to End-Users under maintenance subject to the payment of 
additional license and support fees as designated by Company. Company will use reasonable efforts 
to respond to Distributor's inquiries regarding support in a timely manner, however, Company does 
not guarantee the timeliness of its responses or that it will be able to answer all of Distributor's 
inquiries. 

 

5.2 Distributor Support 
Except for the explicit support obligations of Company set forth in Section 5.1, Distributor shall remain 
solely responsible for all installation, maintenance and support services to the End-Users with regard 
to the Products. Company agrees to deliver to Distributor together with the first Order delivered to 
Distributor a maintenance version of such Products which shall include certain modules of the 
software Products in source code form (the "Maintenance Version"). The Maintenance Version shall 
be used solely by Distributor's personnel providing maintenance services to End-Users and shall only 
be used at Distributor's site. Distributor's failure to use or maintain the confidentiality of the 
Maintenance Version pursuant to the terms of this Agreement shall be deemed a material breach of 
this Agreement. 

 

5.3 Maintenance and Support Fee 
For the Company Support, Distributor shall pay to Company annually, in advance, a maintenance and 
support fee equal to [%] of the Prices for the Products licensed to all current End Users, or such 
amount as may otherwise be agreed to in writing by Company (the "Company Support Fee"). With 
each annual payment of the Company Support Fee, Distributor shall include a list of all current End-
Users and a report showing the additions and deletions of End-Users from the previous list, and the 
date of such addition or deletion.  
 
5.4 Audit Rights 
Distributor shall maintain accurate books and records of all licenses granted for the Products, End-
Users receiving maintenance and the Company Support Fees payable. Upon reasonable notice to 
Distributor, and no more frequently than twice a year, Distributor shall make such books and records 
available to Company, at Distributor's place of business during normal business hours, to audit the 
payments being made by Distributor hereunder. 

 

5.5 Distributor Training 
For a period of [NUMBER] days after the date of this Agreement, Distributor may request Company to 
provide [NUMBER] day of on-site training and assistance to [NUMBER] of Distributor's personnel who 
attend such training. After the [NUMBER] day period and for any additional on-site training and 
assistance requested by Distributor, Distributor agrees to pay Company's then current standard rates. 
Distributor shall reimburse Company for any out-of-pocket expenses, including travel-related 
expenses incurred by Company to attend the training sessions.  

 

5.6 End-User Training and Company Consulting Services 
Distributor shall be solely responsible for the training of End-Users. Company shall be available at its 
then current standard rates to provide training, special enhancements, customization and other 
special work or services which are not covered by this Agreement. 
 
 
 
 
 

          
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